Service Work

Application Maintenance and Support

Software maintenance teams keep the lights on in every organization. These teams serve a dual purpose: looking after existing applications and identifying the enhancements and improvements required by users for applications to stay ahead of the market.

For every dollar spent on new application development, global enterprises are estimated to spend as much as $5 in application maintenance and support. Big opportunities are being thrown up by the emergence of new technologies including cloud, mobility, analytics and social media.

Why Aisling

With comprehensive governance models developed over many years, Aisling works alongside client in-house experts as an integrated partner.

Clients can rely on accessing the right expertise for as long as they need it in a way that suits their particular requirement, with flexible and scalable solutions available for standalone applications or larger, enterprise-scale engagements.

Critical to our success is trust and insight. We develop peer-to-peer relationships between client’s in-house teams and ours. We then apply a flexible execution model, represented by a variety of resourcing options

Our best practices in application maintenance and support include:

  • Understanding and documenting technical, systems/infrastructure, process and functional aspects of applications
  • Preparing standard operating procedures for support request types by evaluating
  • Evaluating features/wish lists for application and/or system upgrades
  • 'Assess-transfer-maintain' – a transparent approach that ensures that this critical service is handled with clearly defined expectations